Frequently Asked Questions

WHAT TO DO WITH DEFECTIVE PRODUCT

If you receive any defective product, send us pictures where the defect is clearly shown, and also some pictures of the toy, so that we can verify it and find a solution for you.

 

WHAT TO DO WITH INCORRECT ORDER

If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified.

 

ARE THE TOYS SAFE?

All kidmoro meets the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC. We are sure that our toys are perfectly safe for your child.

 

PAYMENT METHODS

Credit cards: Visa, MasterCard, American Express, Discover.
Debit cards: Visa, MasterCard, American Express.

 

SPONSORSHIP

KIDMORO proactively seeks parents and their child to endorse the brand. Unsolicited KIDMORO sponsorship requests are not accepted.